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General Terms and Conditions for Public Seminars

1 Protective clause and conclusion of the contract

1.1   The following terms and conditions are valid for all public seminars of oose Innovative Informatik eG.

1.2 The contract terms for attending and organizing seminars shall be based solely on the terms and conditions for public seminars of oose Innovative Informatik eG. This even applies if the customer is working on the basis of its own General Terms and Conditions. The terms and conditions of both Parties shall apply in as far as they are identical; if they differ the statutory provisions shall apply instead of the differing terms. If only one Party has covered a certain subject in their Terms and Conditions, this provision shall be incorporated into the contract.

1.3   Registrations must be in writing or in text form. You will promptly receive a confirmation of registration in text form (Section 126a of the German Civil Code (BGB)) or in writing. You will not be entitled to attend the seminar without a written confirmation of registration. The  confirmation email that we send out immediately after the receipt of the registration merely serves to inform you that you have registered for a certain seminar and does not represent an acceptance of your offer. Before acceptance we first have to check whether a sufficient number of places are still available.

1.4   Registrations will be considered in the sequence in which they are received; the possible number of participants is limited for each seminar.

2 Cancellations

2.1    Cancellation or rebooking is possible up to 14 days before the start of the seminar in return for a processing fee of EUR 50.00. If you claim an early booking discount you may cancel up to 90 days before the seminar at no charge. After that date, you have to supply a replacement or pay the full fee. If a participant who has registered for a seminar does not turn up or only attends sporadically, the full fee must nevertheless be paid. The cancellation or rebooking takes place in writing by email.

3 Guaranteed date

3.1    If a guaranteed date is mentioned on the confirmation of registration, you have immediate planning certainty. The guaranteed date does not apply if the seminar must be canceled due to circumstances beyond our control, particularly force majeure (including confirmed illness of the coach, breakdown of the heating, strikes, natural disasters etc.)

4 Minimum number of participants

4.1    If an insufficient number of binding registrations has been received for seminars without a guaranteed date up to 14 days before the beginning of the seminar (the minimum number of participants is usually 7), the seminar may not take place.

4.2    The seminar may be canceled for organizational reasons or due to illness on the part of the instructor. Any seminar fees that you have already paid will be reimbursed. You shall have no further claims.

5 Seminar fees

5.1    Unless otherwise stated, the seminar costs for public seminars (i.e. seminars that may be booked by anyone) are always quoted per participant.

5.2    The invoice will be issued immediately after the seminar has been held. The participation fees are due immediately after receipt of the invoice.

5.3 Invoices and payment reminders shall be sent digitally to the registering person unless agreed otherwise.

5.4    The billing address must be specified when registering. In the event of a correction after invoicing, a processing fee of EUR 60.00 will be charged.

5.5    All prices are quoted exclusive of statutory VAT.

6 Scope of the services

6.1    The scope of the services is shown in the description of the services offered by the seminar. Traveling expenses and the costs of accommodation are not included in the seminar fees.

7 Repeaters

7.1    The following restrictions apply to the opportunity to repeat particular seminars free of charge:

  • The repeat option can only be claimed by regular paying participants who have claimed a maximum 25% discount.
  • The repeat option is limited to 24 months from the first day of the original seminar participation and can only be used once.
  • The repeat option is personal and non-transferable and is only valid for this exact seminar.
  • Repeat participation can only take place as live online training or at the oose.campus in Hamburg.
  • If this seminar is no longer offered within the repetition period, there is no entitlement to repetition.
  • The registration for the repetition can be made at the earliest one month before the start of the seminar and is considered binding, i.e., in case of cancellation, the repetition opportunity is considered used up.
  • Participants, who repeat a seminar free of charge, will not receive new seminar materials or books and will pay a catering fee to the contractor.
  • For the repetition of examinations offered by external bodies, the then valid fees per participant are to be paid again for each case of repetition.

8 Discounts

8.1    Early booking discount: If you make a firm booking 90 days in advance, you will be granted a 15% discount (no cancellation option). This discount is restricted to four participants; the sequence of registrations received applies. This discount may not be combined with other discounts.

8.2    Colleague discount: If you register for a concurrent seminar that your colleague has already registered for, we will grant you a discount of 20%. This discount may not be combined with other discounts.

8.3    Private customer discount: Participants who pay privately for the seminar (i.e. the invoice recipient is a private individual) will receive a 25% discount if spaces are still free. The private customer discount may not be combined with other discounts. If a participant is unable to attend, a replacement may be designated.

8.4    Any discounts must be selected or specified by the person registering.

9 Copyright

We reserve all rights, including rights to the translation and the reprint and duplication of the training documents, or any parts of them, if they are protected by copyright. No part of the training documents may be used for commercial purposes without the written permission of oose Innovative Informatik eG and may not be duplicated, disseminated or made available to others via public networks.

10 Liability

We shall be liable only once for damage that we have caused, with damages being limited to the type of risk typical for the contract at the time at the time of its conclusion. All further liability is excluded. This limitation of liability does not include damage to life, limb and/or health and/or breaches of guarantees, nor damage caused intentionally or fraudulently. Nor does this affect claims under the Product Liability Act. oose Innovative  Informatik eG is not liable for the seminars of third-party coaches and organizers in whose name oose Innovative Informatik eG manages the registrations and issues the invoices.

11 Miscellaneous

oose Innovative Informatik eG has the right to mention the participant’s company in its list of customers. If any provision of this contract or any supplementary agreement should be or become invalid, this shall not affect the validity of the remainder of this contract and the supplementary agreements. The Parties agree that all legal relations resulting from this contractual relationship shall be governed by the law of the Federal Republic of Germany. If the customer is a businessperson (Kaufmann) within the meaning of the German Commercial Code (Handelsgesetzbuch), a legal entity under public law or the custodian of a special public sector fund, it is agreed that the sole venue for all disputes arising within the framework of this contractual relationship shall be

12 eLearning

12.1 If required, the Supplement eLearning applies.

13 Note for private Individuals

13.1  According to Section 2, Paragraph 1, No. 2, Seventh Book of the Social Code – SGB VII, private individuals are insured against accidents during participation in a seminar.

13.2  The right of the parties to extraordinarily terminate this contract for an important reason is determined according to the mandatory legal provisions of the German Civil Code (§ 626 BGB).

14 Data protection

14.1  Regarding compliance with data regulations, our data protection declaration applies, which can be viewed and accessed on our website (

Valid from 05.11.2023, oose Innovative Informatik eG, Schulterblatt 36, 20357 Hamburg